Fault Finding On Shoprider Scooters

Common Fault Finding And Diagnostics For Breakdowns with the Shoprider Mobility Scooter:

Often if there is a fault with the Shoprider Mobility Scooter these few tips will assist you to determine where the fault may be. Generally the mobility scooters are fault free if they are serviced and maintained regularly (12 months).

UNIT LIGHTS UP/HORN WORKS BUT UNIT WILL NOT MOVE

Possible Cause:

• This often occurs when the scooter is in free wheel mode and is not in drive mode. Re-Engage the free wheel lever which is located down near the rear wheels (normally a yellow or red lever).
• If you hear a beeping noise, the beeping you hear is a fault beep indicating the scooter main control box has detected a problem. Contact your dealer who can diagnose the beep code.
• Check batteries with load tester - If either battery drops more than 1 volt under a load, the battery(s) are bad. Replace “both” batteries.

UNIT WILL NOT TURN ON

This is a power problem. A power source problem would be between the batteries and the main controller, or from the key to the main controller.

Possible Cause:

• Check the circuit breaker/reset button and Check the in line fuses located on the battery cables (one for each battery).
• Load test batteries. If either battery drops more than 1 volt under load, replace “both” batteries (you should never replace just one battery).
• Use a fault meter to see if power is going to the key switch.
• If the batteries have just been changed, check that the black battery cable wires are connected to the minus terminal and that the red wires are connected to the positive terminal. If they are reversed you would have the same symptom of unit showing no power. Also check the terminals are not loose.

UNIT CUTS OUT WHILE DRIVING

Possible Cause:

By far the most difficult problem to diagnose is an intermittent problem. Most times the problem must occur in order to locate it. Sometimes you do have some clues. Test drive the unit to find out if the unit shuts off when hitting a bump or maybe even when turning. If the unit turns off whenever it turns right, the problem is most likely the front to rear cable.

SCOOTER HAS REDUCED POWER, LIMITED SPEED AND RANGE

Possible Cause:

• One or both batteries are defective-check batteries and replace both batteries if necessary.
• Insufficient charging time, batteries are not fully charged.
• Batteries are not receiving charge (low battery voltage).
• Cable connectors not making proper contact, corrosion or bad connection at battery terminals.

ERRATIC THROTTLE CONTROL, SURGING OR HESITATION

Possible Cause:

• Faulty throttle potentiometer.
• Faulty speed potentiometer.
• Loose connections or battery terminals.
• Worn or dirty motor carbon brushes, or carbon brush spring.

CIRCUIT BREAKER TRIPS FREQUENTLY

Possible Cause:

• Overload caused by excessive demand on motors (low tire pressure, sticky brake, seized wheel bearings, etc).
• Heavy load on steep incline.
• Loose batteries terminal connections.
• Moisture on connections.

REDUCED BRAKING POWER, SLIPPING ON INCLINE

Possible Cause:

• Brake worn out/weak brake.
• Faulty main control box.

 Your Local Shoprider Dealer in Sydney , Perth, Melbourne ,Brisbane. Tasmania, Canberra and across Australia is able to assist you with sales and after sales services for your shoprider electric power wheelchair and mobility scooter (sometimes called a gopher).

Click here for more service and repair info.

Your Shoprider Scooter has a comprehensive warranty. Click here.

Shoprider Sydney and Australia Wide Purchase Poster New

Another one of our new Retail Buy Now Shoprider Powerchair and Scooter Posters

 

Newly available Shoprider retailer seller posters in Sydney Perth Melbourne and Australia Wide.

 From the Shoprider Marketing department in Perth comes a new posters for the sellers and dealers Australia Wide in all areas like Tasmania , Brisbane , Adelaide and Perth.

We think they are looking good. Let us know you thoughts?

Call 1800 672 633 for your nearest Retailer in Sydney and Australia Wide to purchase or test ride one of our mobility scooters or powerchairs.

CLICK HERE TO PURCHASE IN SYDNEY.

Care and Maintainence of the Shoprider Mobility Scooter Batteries or Battery.

Mk Batteries are stocked by Many Shoprider Dealers

 The care of your Mobility Scooter or Power chair Batteries is important.

Replacement batteries for your Shoprider are available in Perth , Sydney and Australia Wide from all Shoprider Dealers.

Shoprider Australia sells and recommends 

MK Gel Batteries.

Q : Why is it critical to charge gel  batteries regularly?

A: These MK gel batteries are recombinant. This means that the charging process refreshes the moisture in the battery. This makes the battery maintenance free and sealed . The battery is vented so that when it charges it can create the correct pressure to 'recombine' gases to water. Overcharging a battery will damage the valve and reduce the life of the battery. Scooter chargers are designed to 'slow down' charging once the battery is fully charged. However do not leave the battery on charge 24/7 as this will damage the battery over time. So not charging is as bad for the battery as overcharging!

Q : How is a Gel battery different from a SLA (sealed Lead Acid) battery?

 A: The gel is in the battery is in a sponge like material. If the battery is tipped or badly damage there is no dangerous liquid to escape form the battery.

Q: Are Gel batteries approved for Air Transport?

A : Yes. gel batteries are approved. The information is on their labels.
More Info on this is available here.

Q: Do Scooter Batteries have a 'memory"?

A : No. The batteries can be topped up on charge at any time after sustained use. Don't "top up" the batteries after very short runs too frequently. Never run your batteries flat. Only ni-cad batteries have memories.

Q: How often should I charge my power chair / scooter batteries?

A: Daily Users - Charge daily. Occasional Users - Always be sure to charge before an outing and always after active use. The ideal charge point is 50% on the mobility scotter or power chair. Try to use the equipment regularly to charge and discharge the batteries. Never run your batteries flat.

  
Q: My batteries will not charge?

A : When the batteries are fully drained (over discharged) the chargers will not charge the batteries.

This is a safety feature built into most chargers. A dealer may be able to charge the batteries again using a special process. It may take the batteries up to 15 cycles of charge to perform like they originally did.

 Q: How long will my batteries last?

A: Mk Gel batteries are manufactured in the USA and imported to Australia with a 12 month manufacturer guarantee against manufacturer faults. These batteries are always fully charged prior to being sent to your Shoprider Australia retailer. When you buy a replacement battery you will have a twelve month warranty. All new Shoprider scooters that are sold with batteries have the same warranty period of twelve months. Mobility batteries are different from car batteries and must always be of the sealed variety. The durability of your batteries will often depend on how often and well they are charged using the guidelines in the link at the end of this post.

Q: How should I store my mobility scooter for long durations?

Answer:

• Always store your batteries fully charged.
• Check the batteries at least once a month and recharge as needed.
• Sealed batteries can hold a charge for up to 6 months.
• Avoid storage in extremes of hot or cold.
• When the batteries are stored for more than 2 weeks with no use disconnect the them. 
• Do not leave the batteries on charge for extended periods of time.

Q:  Will a larger battery make my scooter or power chair go faster?

A:  No. Larger batteries will make your Shoprider run longer and go further on one charge. You are only limited by the size of your battery compartment as to how large a battery you can use. There is however no power increase as you must always use two matched 12 volt batteries.

Shoprider Battery Guidlines Leaflet - Click here

ALUMINIUM RAMPS to transport Mobility Scooters

A new Range Of Telescopic Aluminum Ramps is now available for Shopriders in Perth , Sydney and Australia Wide from our Retailers to buy. Ramps to suit large mobility scooters:

Portable Ramp - Small and Compact for Steps.

6 Foot Deluxe Telescopic Ramp Set of 2

6 Foot Aluminum Budget Ramps Set of 2 

Our new range of aluminum telescopic ramps has arrived in Australia. These ramps are lightweight and portable and slide to half their length  for storage in the back of your car.

This great range of new lightweight and portable aluminum ramps have a weight capacity of 270 kilograms. The ramps are available in several lengths including:

•   60 cm Telescopic Aluminum Ramps

•   120 cm Telescopic Aluminum Ramps

•   180 cm and 240cm Telescopic Aluminum Ramps 

  These telescopic ramps are currently available in sets for purchase from your local Australian Shoprider Dealer and also from the online store  located at www.redgumbrand.com.au.

  The portable mobility scooters that we sell are transportable and often are light enough to lift into the car however often we have requests for a solution to transport larger scooters. The larger scooters do not  transport as easily but if you needed to get them into the back of a van , utility  , 4wd or station wagon these ramps offer the ideal solution in a lightweight package. Also the smaller 60 cm telescopic aluminum ramp is a pack away solution for a small set of stairs or curb as a permanent fixture or as a temporary solution when relatives or friends come to stay.

   

   

About the Shoprider CrossOver GK10 Portable Scooter

The Shoprider GK 10 Scooter is Available in Perth, Sydney and around Australia from our Mobility Scooter Retailers.

GK 10 Cross Over Portable

About the portable Gk 10 Shoprider Scooter

The Gk10 is the largest of the shoprider portable mobility scooters. This is a scooter that is suited to a person that wants all the range and comfort of a full sized scooter but requires the convenience of a portable.
This scooter is fitted with 32 amp batteries that can be charged with the scooter or the battery pack can be removed and charged seperately while the scooter remains in storage.
The Gk 10 portable scooter seperates into modules that will easily fit into the boot of a car so the machine is transportable. The heaviest module is only 21 kilograms which is much lighter than the previous models which only fold flat. To seperate the modules there are quick release levers so no tools are required.

Technical Specifications of The GK10 4 Wheel Mobility Scooter

•  260mm pneumatic tyres - for a comfortable ride. Solid tyres can be fitted.
• Adjustable tiller ( steering ), with horn and key lock.
• Split battery pack in two parts with large handles for easy transport.
• Twin globe headlight (only portable scooter to feature a light).
• Front carry basket with provision for rear bag carrier behind the seat.
• can be disassembled or reassembled in under one minute with no tools required.
• This scooter is suitable for users up to 136 kilograms on flat ground.
• Length 1285mm and width 550mm
• Color choices - check availability with your Shoprider dealer.
• Each module features large handles for easy transport and portablity.
• Padded loop handle bars and mirrors included.
• Deluxe sliding & swivel padded seat with adjustable armrests which also lift.

Warranty For the Gk 10 Portable 4 Wheel Mobility Scooter

As with all the Shoprider Scooters the Crossover Gk10 comes with a comprehensive warranty which you can see HERE.

Where can I Purchase Or Test A Shoprider mobility Scooter In Australia?

We have over 100 Shoprider Dealers Australia Wide who can assist you to test and select the right scooter to suit your busy and active lifestyle. Our Shoprider retailers can also assist you with mobility aids and powerchairs. We have mobility scooter dealers in all capital cities including Sydney , Melbourne , Perth
& Adelaide . Also we have Shoprider dealers in many country areas. To locate your nearest seller to inspect or buy the Shoprider products you can contact us HERE.

CLICK HERE TO PURCHASE IN SYDNEY.

Shoprider Sydney & Perth + Australia Point Of Sale Retail Purchase Poster

Shoprider Australia Quality and Reliability

Here is an example of one of our new Shoprider Dealer Posters for Sydney Metro Retail Purchase and other Parts of Australia.

Our Marketing department has just completed a series of new posters for dealer showrooms. Let us know how you think they look ?

Call 1800 672 633 for your nearest Retailer in Sydney and Australia Wide to purchase or test ride one of our mobility scooters or powerchairs.

CLICK HERE TO PURCHASE IN SYDNEY.

New Shoprider Mobility Scooter Retail Sydney Perth Brisbane Melbourne Adelaide Press Advert

This is how our new press advert for the magazine Mobility Scooter & Scooters retailers in Sydney and Perth + Australia Wide Purchase looks.

Shoprider Powerchair Retail Sydney and Australia

We are very happy to post our new advert that will appear in the upcoming Seniors Magazine for Shoprider Mobility Retail in Perth , Sydney and Australia Wide Purchase at Retail. 

FREECALL 1800 672 633 For an in home demo , brochure or more information.
Let us know what you think?

CLICK HERE TO PURCHASE IN SYDNEY

White Shoprider 889SL - New Colour

We have a NEW colour for the Shoprider 889sl Mobility Scooter.

Its a Pearl White Mobility Scooter!

 

  Previously the 889Sl Deluxe mobility Scooter was only available in Blue,Red and Champagne. We now have limited quantities available in Pearlescent White. We have already started shipping these around Australia to our Retailers.

Thanks For Your Kind Words

Scootergirl 007's review

Staff were very friendly, and honest in talking about the products

Posted on Jan 10, 2012

 

scootergirl007

 Joined Sep 2, 2011

Pros: Suits all my needs that I have, distances I will be covering etc. Easy to use, and so much fun.

Overall: Staff were amazing in product knowledge, & honest about capabilities of each product. 

They genuinely wanted me to have the best product for my needs, 

not just to make a sale of the highest amount. 

Shop Rider Australia is recommended by scootergirl007